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The star system - how ORS works

Updated: 3 May 2012

If you are a heavy vehicle transport operator you will be part of the Operator Rating System which gives you a star rating based on compliance and safety.

Similar to a restaurant or hotel rating, the scores range from between one and five stars based on how you have been assessed in safety-related events over a given timeframe (PDF, 59KB).

One star reflects poor safety performance and five stars indicate excellent safety performance.

The safety related events are based on the following and each weighted according to severity:

  • certificate of fitness inspection (COFs)
  • roadside inspections
  • relevant traffic offences since July 1 2010.

The scores are applied based on the types of faults found at COF and roadside inspections, the types of offences committed, and the impact of those faults and offences on road safety – more dangerous faults and offences will lead to a poor rating.

ORS takes into account the size of the fleet and the number, nature and age of the events. Crashes involving your vehicles will also be recorded as events in your ORS history, but will not be part of the safety rating calculation. However, any offences associated with the crash, and attributed to your operation, will form part of the safety rating calculation, once fault is confirmed. You will also be informed of the number of crashes that have been recorded in your ORS history when you are notified of your proposed safety rating.

Currently the scheme covers all vehicles with a gross vehicle mass (GVM) of 6000 kg or more and includes all transport service licence (TSL) holders that operate those vehicles. Specifically it covers trucking companies, tow truck companies and bus companies.